Privacy Policy

MRAG Asia Pacific Pty Ltd (MRAG) respects your privacy and is committed to the good practice of managing and protecting personal information. This Privacy Policy (the Policy) sets out the way MRAG will use, manage and protect personal information.

This Policy applies to personal information that may be collected or submitted through the MRAG website (the Website).

By using the products and services provided by MRAG, including through the Website, you consent to us dealing with your personal information in accordance with this Privacy Policy.

MRAG recognises your privacy is important and that you have a right to control your personal information. The Policy sets out how we will handle your personal information.

What is personal information?

Personal information includes information or an opinion that identifies an individual and may include names, addresses, phone numbers and email addresses.

What information does MRAG collect?

MRAG may collect personal information from any forms you fill out, face to face meetings, emails, telephone calls and from your use of the Website. This could include your contact details such as name, email address, telephone number, and documents provided directly to us which contain personal information from your use of the Website.

In addition, when you visit the Website, MRAG’s server may attach a small data file knows as a “cookie” which enables MRAG to analyse usage patterns on the Website. Cookies only identify your computer to the MRAG servers when you visit the Website and do not personally identify users but may identify your internet protocol (IP) address, browser type and version, time zone settings, location, browser plug in type, operating system and platform. Most web browsers are set to accept cookies however, you may be able to refuse the transfer of cookies by adjusting your internet browser.

What is the purpose of collection?

MRAG collects personal information for the primary purpose of providing our services, information, recruitment and marketing.

MRAG also collects cookies to enable us to customise your user experience on the Website to provide you with the best experience. MRAG use cookies for Google Analytics on the Website to gather anonymous information about visitors. When you visit the Website, your browser automatically sends anonymous information to Google. Examples of information collected may include, but are not limited to, number of website visits, bounce rate, average session duration, percentage of new sessions  and total number of pages viewed. 

MRAG use this data to analyse the pages that are visited, to improve your experience and to ensure the Website is useful.

How does MRAG use and disclose personal information?

Any personal information that MRAG collect about you will be used by us for the purpose to provide you with the information, products or services that you have requested and also to tell you about other products and services that we think might be of interest to you. MRAG also use this information to respond to any comments or queries you may have.

MRAG may disclose personal information about you to organisations that provide services to us including our service providers who assist MRAG in operating the Website and other Website maintenance and support personnel acting in the normal course of their duties.

How is personal information stored and secured?

Your information may be stored in hard-copy or electronically. MRAG endeavour to take all reasonable steps to keep secure any personal information in a manner that reasonably protects it from misuse, loss and from unauthorised access, modification or disclosure.

How can personal information be accessed?

Subject to certain exceptions, you may access your personal information that MRAG hold about you including to update and/or correct it. If you would like to access your personal information, please contact us. Please note, in order to protect your personal information, we will require identification from you.

How can I make a complaint?

If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by MRAG, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Who can I contact?

For any queries regarding access to personal information or complaints, please email your query to

Attention: Privacy Officer
MRAG Asia Pacific Pty Ltd

Changes to this Policy

From time to time, it may be necessary for MRAG to review and revise this Policy. MRAG reserve the right to change the privacy policy at any time and to notify you by publishing an updated version of the policy on the Website.